Return & Refund Policy
Effective Date: July 2026
At Superior Leather Travel Goods, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds are processed.
By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.
Return Eligibility
To be eligible for a return, products should generally be:
- Unused
- Unworn
- In original condition
- Free from damage, stains, odors, or signs of use
- Returned with original packaging, tags, accessories, and documentation where applicable
Products that have been used, damaged after delivery, altered, washed, or otherwise changed from their original condition may not qualify for a return.
Because leather products may naturally have variations in texture, grain, color, and finish, natural characteristics of genuine leather are not considered defects unless the product is materially damaged or defective.
Return Request
Customers should contact us before sending any product back.
To request a return, please contact:
Email: info@superiorleathertravelgoods.com
Please include:
- Your full name
- Order number
- Email address used for the order
- Product name
- Reason for the return
- Photographs where the product is damaged, defective, or incorrect
Do not send products to the return address until your return request has been reviewed and return instructions have been provided.
Return Shipment Address
Approved returns should be shipped to:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Customers are responsible for following the return instructions provided by our customer service team.
We recommend using a shipping service that provides tracking and proof of shipment.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us evaluate the issue.
Depending on the circumstances, we may provide:
- A replacement product
- A refund
- A replacement part or accessory
- Another appropriate resolution
Customers should not return damaged, defective, or incorrect products without contacting us first.
Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on:
- The payment provider
- The financial institution
- The customer’s bank
- The method originally used for payment
A refund may not appear immediately after it has been issued.
Refund Amount
Approved refunds generally cover the purchase price of the eligible returned product.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part, such as sending an incorrect product or a product that arrived damaged or defective.
Return shipping costs may be the customer’s responsibility unless the return is required because of an error, damaged product, defective product, or other circumstance for which we agree to cover the return shipping cost.
Products That Cannot Be Returned
Certain products may not be eligible for return when they:
- Have been used or worn
- Are damaged after delivery through customer misuse or improper handling
- Are missing original components or accessories
- Have been altered or modified
- Are returned without required approval
- Are returned in a condition that prevents them from being resold
Customized or personalized products may also be subject to additional return restrictions.
Exchanges
If you would like to exchange an eligible product, please contact us before returning the item.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer a refund or another available resolution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return procedure described in this policy.
Refused or Undeliverable Shipments
Customers are responsible for providing accurate shipping information.
If an order is returned to us because of an incorrect address, incomplete address, refused shipment, or failure to receive the shipment, additional shipping or handling charges may apply if the customer requests reshipment.
Any refund for an undeliverable or refused shipment will be processed after the returned package is received and reviewed.
Return Inspection
All returned products may be inspected before a refund or exchange is approved.
If the returned product does not meet the eligibility requirements of this policy, we may decline the return or issue a partial refund where appropriate.
Processing Time
We will process approved returns and refunds within a reasonable period after receiving and inspecting the returned product.
The time required for the refund to appear in your account depends on the payment provider and financial institution.
Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact us:
Superior Leather Travel Goods
4335 ELENA PL
QUARTZ HILL, CA 93536
Email: info@superiorleathertravelgoods.com
Phone: 844-207-8806
Website: superiorleathertravelgoods.com